Compliance & Information Security - Trust Center

Role-based access control (RBAC)

With clearly defined roles and permissions, your team can access the information they need efficiently, without compromising on security.

Single sign-on (SSO)

Single Sign-On (SSO) simplifies access by allowing users to log in once and securely access multiple workspaces. This enhances user experience while maintaining strong security controls across your organization.

Audit logs

Our Audit Logs provide a detailed record of all relevant user activities, ensuring full visibility and traceability to maintain compliance with security standards.

Security monitoring

Our Security Monitoring provides real-time oversight of our systems, identifying potential threats and vulnerabilities. With continuous monitoring, we ensure rapid detection and response to protect your data.

24x7 incident response team

The ITONICS 24x7 Incident Response Team is always on standby to address any security threats and ensure the availability of your instance around the clock.

Web application firewall (WAF)

Our Web Application Firewall (WAF) provides an additional layer of defense, protecting our applications from malicious attacks. It actively monitors and filters traffic, ensuring only legitimate requests reach our systems.

Penetration testing

We regularly conduct external and internal penetration testing to identify and address potential vulnerabilities in our systems. By simulating real-world attacks, we ensure our defenses are robust and continuously improved.

Secure coding practices

We follow the latest secure coding practices to ensure our software is built with security at its core. By integrating security measures throughout the development process, we minimize vulnerabilities and protect against potential threats.

Separate production environment

ITONICS maintains a separate production environment to ensure maximum security and stability. This isolation prevents unauthorized access and minimizes risks, ensuring your data and services remain protected.

Antivirus scans

We utilize advanced antivirus scanning to detect and eliminate potential threats to ensure that our systems remain secure and protected against malware and other cyber risks, every file that is uploaded to your instance is extensively scanned.

Patch management

Our constant patch management processes keep our systems up-to-date and secure. By quickly applying updates and fixes, we reduce vulnerabilities and ensure our infrastructure and application are protected against emerging threats.

Network security

ITONICS employs robust network security measures to protect our infrastructure from unauthorized access and cyber threats. We continuously monitor and secure our network, ensuring your data remains safe and our systems remain resilient.

Configuration management

ITONICS follows strict configuration management practices to maintain consistency and security across our systems. We regularly review and update configurations, ensuring that our infrastructure is optimized, secure, and aligned with industry standards.

Data control

We prioritize security by sandboxing each user's workspace, ensuring access only to authorized data and preventing access to other organizations' data.

AI permissions

With our advanced permission system, you dictate which user roles have access to the AI features.

AI monitoring

Strict monitoring procedures in place to meet the highest requirements for AI generated content. Every new source undergoes an extensive screening process.

State-of-the-art AI models

We only use state-of-the-art AI models from diligently selected vendors to ensure the highest level of security in our AI solutions.

Access monitoring

We implement continuous access monitoring to ensure only authorized users interact with our systems and data. This vigilant approach allows us to detect and respond to any unauthorized access attempts, maintaining a secure environment at all times.

Backup procedures

We maintain daily and secure backups to safeguard your data against loss or damage. Our backup processes ensure that, in the event of an incident, your information can be quickly restored, keeping disruptions to a minimum. We ensure a maximum duration of 24 hours for both RTO and RPO.

Encryption-at-rest

We utilize encryption-at-rest (minimum AES256) to protect your data while it's stored on our systems. This ensures that even if unauthorized access occurs, your information remains secure and unreadable, maintaining the highest level of data privacy.

Encryption-in-transit

Encryption-in-transit (minimum TLS1.2) guarantees the protection of all your data as it passes through our network.

Data deletions functionalities

With our data deletion features, we give you full control over your data lifecycle so that you can comply with all data protection regulations.

Data privacy by design

We implement Data Privacy by Design principles, embedding privacy protections into every stage of our processes and systems. This proactive approach ensures that your data is handled with the highest level of confidentiality and compliance from the ground up.

Data privacy by default

We follow Data Privacy by Default principles, ensuring that only the minimum necessary data is collected, processed, and stored. This approach prioritizes your privacy, guaranteeing that your information is always handled with the utmost care and compliance.

Data privacy officer

Our external Data Privacy Officer oversees all aspects of data protection, ensuring compliance with regulations and safeguarding your information. They are dedicated to maintaining the highest privacy standards and addressing any concerns related to data handling.

Compliance audits

We conduct regular external compliance audits to ensure our processes and systems meet industry regulations and standards.

Data processing agreement

ITONICS offers a comprehensive data processing agreement (DPA) to ensure transparency and compliance in handling your data. Our DPA outlines how we process, protect, and manage your information, aligning with the highest data privacy and security standards.

Service management policy

We adhere to a rigorous service management policy to ensure consistent, reliable, and high-quality service delivery. Our policy defines how we manage, monitor, and improve our services, ensuring we meet the needs and expectations of our clients.

Third-party risk management

By regularly assessing and monitoring third-party vendors, we ensure that our partnerships meet the highest security and compliance standards.

Legal compliance

We are committed to complying with legal standards and ensuring that all our activities comply with international laws and regulations. This commitment to compliance protects your data and promotes confidence in the reliability and integrity of our services.

Automated incident reporting

Our experts have built an automated incident reporting process within our software platform through which you can at any time report problems occurring while using our tools. Yes, we get notified instantly and act accordingly.

24/7 customer support

We provide around-the-clock, customized support to ensure the best customer experience. Our highly experienced customer support team will deliver proactive, real-time professional services and help you with any issues faced.

Here to help you any time

Our technical management team, along with the operations management team are always there to support you with any incidents reported otherwise through email, phone call, or any other means.

Trust Center

Highest security standards

ISO/IEC 27001:2022 certification EN

Product security