Knowledge Base for your Innovation OS
Support & Frequently Asked Questions
All You Need to Know as a User
01 | My User Account
02 | Navigate the System
03 | Create, Edit, and Engage with Content
04 | Engage with the ITONICS Tools
All You Need to Know as an Admin
01 | Organisation and User Administration
02 | Workspace Administration and Element Configuration
03 | Roles and Permissions
04 | API and Integrations
05 | Embed ITONICS on an External Webpage
Support & Frequently Asked Questions
01 | How to Contact the Support
02 | Questions Other Users Had
03 | Questions Other Admins Had
Product News
What's Coming
Release Notes
Innovation OS: Tutorials & Best Practices
01 | Foresight
02 | Ideation
03 | Portfolio
Plans and Billing
Back to home
Knowledge Base for your Innovation OS
Support & Frequently Asked Questions
All You Need to Know as a User
01 | My User Account
02 | Navigate the System
03 | Create, Edit, and Engage with Content
04 | Engage with the ITONICS Tools
All You Need to Know as an Admin
01 | Organisation and User Administration
02 | Workspace Administration and Element Configuration
03 | Roles and Permissions
04 | API and Integrations
05 | Embed ITONICS on an External Webpage
Support & Frequently Asked Questions
01 | How to Contact the Support
02 | Questions Other Users Had
03 | Questions Other Admins Had
Product News
What's Coming
Release Notes
Innovation OS: Tutorials & Best Practices
01 | Foresight
02 | Ideation
03 | Portfolio
Plans and Billing
Support & Frequently Asked Questions
Check the FAQs below first. If you can't find an answer, contact us at support@itonics.io.
01 | How to Contact the Support
1️⃣ Find help or contact the support
02 | Questions Other Users Had
Why Can't I Access My Organization Anymore?
An account was created for me, how can I get access?
How Can I Reset My Password?
How to Choose Radar Segments
Can I Filter Signals by the Industry They Belong To?
How can I remove my rating of an Element?
How can I change the segments of my Radar?
How can I configure KPIs for monitoring my innovation portfolio?
How to Activate the Project Element Type
Tips and Tricks to use ITONICS Workflow
How to Work with Projects
How to Create a New Project
When Multiple Users Rate an Element, Do You Show the Average Rating?
How Can I Quickly Create Multiple Elements?
How Can I Use the Power Search to Filter by Industries?
How can I perform an action for more than one element simultaneously in the Explorer?
How does the Excel Import Work?
Where can I find Elements/drafts created by me?
How Can I Find the Detail Page of an Element?
Can I view the details of elements without losing my current context?
What file formats and sizes are supported for file uploads?
How to Find Out Which Elements Were Created by a Certain User?
Can I have my company logo displayed for all users to see?
How can I change the administrator of my Organization?
Is the ITONICS Cloud Software Compatible With My Browser?
Have trouble logging into your Account?
What is counted as changes to "last updated"?
How can I quickly evaluate multiple elements?
What are the ITONICS Idea Campaign Workflow Templates
What aggregations are possible for different types of values at the end of lists?
What Roadmap Templates Does ITONICS offer?
How Can I Report a Bug or Give Feedback?
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03 | Questions Other Admins Had
What is the ITONICS password policy?
Can we add our own documents or sources to Signals and Insights?
Does the ITONICS Cloud solution offer two-factor- or multi-factor-Authentication?
How can I remove users from my organization?
How can I deactivate users from my organization?
What does it mean if my Organization is deactivated?
What Does It Mean If My Organization Is Suspended?
How can I configure rating criteria?
What Happens if the Visibility and Accessibility of a Workspace Changes
What is the VAT?
Where Is the Data Stored That Is Processed Through the Itonics Cloud Solution?
How are numbers formatted?
What's the difference between an ITONICS Account and an ITONICS Organization?
Is the ITONICS Cloud solution a web application?
How to Change the Accessibility and Visibility of Workspaces
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